Family Support Center
914 AW/FS
2510 Kirkbridge Drive
Niagara Falls ARS, NY 14304-5020
Phone: 716-236-2097 or 800-249-9969 ext 2097
email: 914aw.familysupport@niagarafalls.af.mil
Vision: Family and personal readiness is mission readiness
Mission: Provide individuals, families, and leadership with programs that promote self-sufficiency and enhance mission readiness, retention, and adaptation to the Air Force way of life.
Hours of Operation: Monday through Friday 0730-1600 hrs
UTAs: 0730-1630 hrs
Core Values: The first responsibility of Family Support is to our customers. Everything we do for our customers must be of the highest quality. Our customers must be served promptly, accurately, and efficiently. To this end, we have developed partnerships with both base and local community agencies whose services support our mission.
We believe that to meet the needs of our customers, we must utilize the Results Management model. This model focuses on Community Results; Safety, Health and Well-Being, Personnel Preparedness, Sense of Community, Family Adaptation, and Spiritual Well-Being. By fostering community partnerships, Family Support can collaborate with base and community agencies to provide the best possible services and programs.
Other Important Phone Numbers
Public Affairs: 716-236-2136
Base Operator: 716-236-2000
Legal Office: 716-236-2134
Chaplain: 716-236-2096
Military Personnel Flight Customer Service: 716-236-2197
Finance: 716-236-2292
Department of Defense Police:
716-236-2280
American Red Cross (Niagara Falls Location): 716-731-4030
American Red Cross (after hours):
716-278-8071
Crisis Services: Erie & Niagara County: 716-834-3131 & 716-285-3515
Domestic Violence: 1-800-942-6906
Addiction Center: 1-800-417-6237
Family Support Programs
Information and Referral: To provide information about the installation and community resources. The basis of this program centers around helping members identify needs and referring them to the appropriate resource.
Readiness: Provides assistance and support to families during times of local or national emergency, mobilization, deployment, or evacuation. A written plan covering all phases of family support is in place.
Crisis Assistance: Gives immediate short-term support to restore an individual’s ability to cope with family life situations.
Leadership Consultation: Provide information and assistance to the Wing Commander and unit leadership to effectively address individual and family concerns.
Other Services: Information available in the areas of Personal Financial Management, Family Life Education, Career Focus, and Relocation.
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